Frequently Asked Questions

We process and dispatch all orders within 5 business days of payment confirmation. Each item undergoes our rigorous authentication and protective packaging process before leaving our facility — we don't cut corners on quality. Tip: Need it faster, or want to wait and combine with another order? Just leave a note in the customer notes field at checkout.

We ship via FedEx and Japan Post, selected based on order value, weight, and destination to optimize speed, safety, and cost. Want a specific carrier? Leave a note in the customer notes field at checkout — we'll do our best to accommodate your preference.

Worldwide delivery typically takes 5–10 business days from dispatch. FedEx shipments are usually on the faster end of that range, while Japan Post is generally on the slower end.

Delivery times can vary depending on customs processing in your country, weather, and seasonal volume. You'll receive tracking information by email as soon as your order ships.

Shipping is a flat $10 worldwide on every order, and free on orders over $200. This applies to all items equally — single cards, PSA 10 slabs, Promos, and Sealed Boxes alike. There are no size or weight surcharges. Please note: The shipping fee covers delivery only. Import duties and customs charges are the recipient's responsibility — see the Customs & Duties section below.

As soon as your order ships, our system automatically sends your tracking number by email. You can also check your order status by logging into your account.

Absolutely. While our automated system sends notifications at dispatch, you can contact us anytime for an update on order status, packing progress, or expected ship date. We'll respond within 24 hours.

Contact us as soon as possible — if your order hasn't shipped yet, we can update the shipping address. Include your order number and the corrected address in your message.

Yes. Mention it in the customer notes at checkout, or contact us before any of the orders have shipped. Combining orders typically saves on shipping costs for you.

It depends on your destination. United States: import duties are covered by us — nothing extra to pay. European Union: we ship with a statement on origin under the EU–Japan Economic Partnership Agreement, which removes the ordinary customs tariff; a small EU flat-rate customs charge may still apply; import VAT may be charged by your local customs and is your responsibility. All other countries: customs duties, import taxes, VAT, or handling fees are your responsibility as the buyer.

These charges are not included in your order total at checkout. They will be billed to you directly by the courier or your local customs authority when your package arrives.

All international shipments are declared at their actual purchase value. We do not undervalue or mark items as "gifts" — we believe in honest, transparent customs declarations to protect both our customers and our business. Why this matters: Accurate declarations prevent customs delays, ensure your shipping insurance remains valid, and keep both parties compliant with international trade laws.

Customs charges vary widely by country, product category, and order value. Here's a general overview of major markets:

• USA: Import duties are covered by us, so there is nothing extra to pay on delivery.
• EU countries: No ordinary customs tariff (a small EU flat-rate charge may apply) — every order includes an EU–Japan EPA statement on origin. Import VAT (17–27% depending on country) is charged by your customs authority on delivery, and couriers typically add a handling fee of €10–30.
• UK: 20% VAT plus customs duties on orders over £135. Handling fees apply.
• Canada: GST/HST (5–15% depending on province) plus customs duties on orders over CAD $150.
• Australia: 10% GST on all imports; customs duties on orders over AUD $1,000.

Important: Customs rules change frequently. For the most accurate, up-to-date information for your specific situation, please contact your local customs authority before ordering.

Customs duties are determined entirely by your country's customs authority — we have no control over them. If you have questions about a specific charge or believe there's been an error, please contact your local customs office directly. They're the only ones who can review or adjust these charges.

If you refuse the package or fail to pay required customs charges, the courier will return the shipment to us. We can re-ship the package once it arrives back in Japan, but you will be responsible for the additional shipping costs. Original shipping costs are non-refundable.

Graded cards
The grade on the slab is PSA's assessment of the card. We sell each card at the grade PSA assigned.

Raw (ungraded) cards — Near Mint
A card in nearly new condition. It may show very minor imperfections that are only visible on close inspection, such as slight edge wear, a small surface scratch or a minor corner blemish. It has no creases, no bends, no water damage, no writing and no tears.

Centering is not a factor in this grade. Centering varies from the factory on Japanese cards; we do not assess or guarantee it.

No. For graded cards, centering has already been assessed by PSA and is reflected in the grade printed on the slab. We sell each card at that grade and do not re-measure centering. PSA itself states that a small variance may be permitted at the grader's discretion, so two cards with the same grade can look differently centered.

For raw cards, centering is not a factor in our condition grades.

The photographs on our product pages are representative and are not photographs of the individual item you will receive. They show the front only; we do not publish images of the reverse. The condition of a card is defined by its PSA grade for graded cards, and by the condition grade stated in the listing for raw cards.

Centering is not treated as a condition fault, so it is not covered by our no-cost coverage for transit damage, wrong items and authenticity, and it is not grounds for a claim that an item arrived not as described.

We source through two strictly controlled channels:

• Sourced directly within Japan — carefully selected from the Japanese domestic market and authenticated in-house before listing.
• Customer mail-in buybacks — we only purchase items that pass our in-house authentication process.

We never source from grey markets, online marketplaces, or unverified sellers. Counterfeits and resealed items have zero chance of entering our inventory. Zero tolerance: If we identify counterfeit items during authentication, we report them to the Japanese police. We take this seriously.

Never. All PSA-graded cards ship in their original, unopened PSA slab. We never break, modify, or tamper with the slab in any way. The card itself is never touched after PSA grading.

We verify every PSA cert number against the official PSA database during our intake process. Cert numbers are not published on product pages by default, but if you'd like to verify your specific card, just ask — we'll share the cert number with you when your order ships, allowing you to verify it on PSA's official site.

100% yes. Every booster box ships with its original factory shrink wrap, untouched, never resealed, never tampered with. Shrink-wrap condition is verified at intake, and we never break the seal for any reason.

For modern releases, we sell only boxes in 100% perfect cosmetic condition.

For vintage products (20+ years old), minor wear from age is expected and normal. This is industry standard for vintage Sealed Boxes — pristine vintage condition is extremely rare.

We offer a 100% money-back guarantee on authenticity. In the unlikely event you receive an item we cannot verify as authentic, we will refund the full amount — including the product price, shipping costs, and any customs duties paid. Important: To process a claim for transit damage, a wrong item, or authenticity, we require an uncut, continuous video showing the package being opened from the original sealed shipping box through to the unboxing of the product. This protects both buyers and sellers from claim fraud.

Every PSA 10 ships with multi-layer protection:

• Sleeve and toploader for the slab
• Tip-over resistant vinyl wrap
• Cushioned packaging with cardboard reinforcement
• Anti-impact corner protection inside the shipping box

We treat every card as if it were a museum piece — because to our customers, it is.

No — all sales are final. Trading card prices move with the market, so we do not accept returns or exchanges for a change of mind, a change in market prices or any other personal reason. We only act when there is a problem with the item we delivered:

• Items damaged in transit
• The wrong item was shipped, or the item arrived not as described
• Any item that does not pass our 100% authenticity guarantee

Report the problem within 30 days of delivery and we will send a replacement or issue a full refund, and we pay the return shipping. Claims for damage, wrong items or authenticity require an unbroken unboxing video. Please start recording before you open the package.

No. Once an order has been placed it cannot be cancelled or changed, including before it ships. If there is a problem with the item we deliver, we will put it right as described above.