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    Refund policy

    All sales are final. Trading card prices move with the market, so we do not accept returns, exchanges or cancellations for a change of mind, a change in market prices, or any other personal reason. We only act when there is a problem with the item we delivered to you.

    Problems we cover

    If any of the following applies, contact us at info.jtd@xeroplace.jp with your order number within 30 days of delivery. We will send a replacement or issue a full refund, and we pay the return shipping.

    • Items damaged in transit (covered by shipping insurance)
    • The wrong item was shipped, or the item arrived not as described
    • Any item that does not pass our 100% authenticity guarantee

    In these cases the refund covers the product price, the shipping you paid and any customs duties or import taxes you paid.

    What we cannot accept

    • Returns or exchanges because you changed your mind, including after a change in market prices
    • Cancellation of an order once it has been placed, including before it ships
    • Problems reported more than 30 days after delivery
    • Any graded card that has been removed from its PSA slab, or whose slab has been opened, cracked or tampered with
    • Any item whose certification number does not match the number we shipped to you
    • Any item that has been played with, altered or damaged after delivery

    Please inspect your order as soon as it arrives and send us clear photos of the item and its packaging. For an authenticity claim we also require an uncut, continuous video showing the package being opened, from the sealed shipping box through to the unboxing of the product. This protects both buyers and sellers from claim fraud.

    Film the unboxing

    Our no-cost coverage for transit damage, wrong items and authenticity requires an unbroken video of the unboxing. Start recording before you cut any tape or seal, show the shipping label at the start, and keep filming continuously until the item is fully out of its packaging with both faces clearly shown. One unedited file.

    Sealed boxes: keep filming until the box has been shown from all six sides. Raw (ungraded) cards: film the sleeve and toploader being opened, and both faces of the card.

    Transit damage and substitution cannot be established after the fact for sealed product or ungraded cards, which is why we ask for this. Without the video we will still review your claim and honour any rights you have by law, but we cannot offer the no-cost replacement described above.

    Centering is not a condition fault. For graded cards it forms part of the grade assigned by PSA; for raw cards it is not a factor in the condition grade stated in the listing. Centering alone is therefore not covered by the no-cost coverage for transit damage, wrong items and authenticity above, and is not grounds for a claim that an item arrived not as described. Product photographs are representative and are not photographs of the individual item shipped.

    Identifying a returned item

    Every graded card we ship carries a unique certification number, which we record and photograph before dispatch. A return is completed by sending back the item you received. If the item we receive carries a different certification number, or if the holder shows signs of having been opened, altered or resealed, it is not the item we sold. No refund is due, and we will return that item to you at your cost. We will hold it for one month while we arrange this with you.

    Refunds

    Once your claim or return is approved, we will process the refund to your original payment method within 10 business days of receiving the item back, or immediately in cases where no return is required. It may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info.jtd@xeroplace.jp.

    Return address (approved claims only)

    Xero Place Co., Ltd.
    Omiya Soramichi KOZ 4F
    1-195-1 Sakuragi-cho, Omiya-ku
    Saitama City, Saitama 330-0854
    Japan

    Items sent back to us without first requesting and receiving approval will not be accepted.

    This policy does not affect any statutory rights you may have as a consumer under the laws of your country.