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    Politique de remboursement

    Due to the collectible nature of our products, all sales are final. Once an item has shipped, we are unable to accept returns or exchanges for change of mind.

    That said, we stand behind everything we sell. We will provide a replacement or a full refund in the following cases:

    • Items damaged in transit (covered by shipping insurance)
    • The wrong item was shipped, or the item arrived not as described
    • Any item that does not pass our 100% authenticity guarantee

    Please inspect your order as soon as it arrives and contact us within 48 hours at info.jtd@xeroplace.jp with your order number and clear photos of the item and its packaging. We will review your claim and make it right.

    Refunds

    Once your claim is approved, we will process the refund to your original payment method within 10 business days. It may take additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since we approved your refund, please contact us at info.jtd@xeroplace.jp.

    Return address (approved returns only)

    Xero Place Co., Ltd.
    Omiya Soramichi KOZ 4F
    1-195-1 Sakuragi-cho, Omiya-ku
    Saitama City, Saitama 330-0856
    Japan

    Items sent back to us without first requesting and receiving approval will not be accepted.

    This policy does not affect any statutory rights you may have as a consumer under the laws of your country.